Privacy Policy

GoodTrans privacy policy

مايو ٥، ٢٠٢٦

Introduction

GoodTrans provides professional AI document translation with credit-based billing, asynchronous processing, editable delivery files, and quality reports. This privacy policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

We may collect the following information when you use GoodTrans:

Account information: name, email address, authentication provider details, and account status.
Translation task information: source language, target language, file name, submitted text, translation preferences, optional glossary files, task status, quality metadata, and delivery links.
Payment information: checkout identifiers, payment provider status, product information, and credit transaction records. Full card details are processed by our payment provider and are not stored by GoodTrans.
Technical information: browser type, device information, IP address, logs, cookies, and usage events needed for security, troubleshooting, and service improvement.
Email delivery information: recipient email address and delivery metadata needed to send translation results and task updates.

How We Use Information

We use collected information to:

Create and manage your account.
Estimate, consume, grant, and compensate credits.
Process translation tasks and generate delivery files.
Send task status and result emails.
Provide customer support and troubleshoot failed tasks.
Improve product quality, security, and reliability.
Comply with legal and payment obligations.

Translation Content

Translation content is processed only to provide the translation service, quality checks, and delivery files requested by the user. Do not upload documents you are not authorized to process.

Third-Party Services

GoodTrans may use trusted third-party services for authentication, hosting, database storage, object storage, payment processing, background jobs, AI processing, and email delivery. These services process information only as needed to operate GoodTrans.

Data Security

We use reasonable technical and organizational safeguards to protect personal data and translation content. No system can be guaranteed to be perfectly secure, but we work to reduce risk through access controls, secure infrastructure, and operational review.