Question 1

How do Credits work?

Accepted Answer

One Credit = one billable unit. We count Latin text by words and CJK text by characters. Every task has a 500-Credit minimum.

Question 2

What can I do with 10,000 trial Credits?

Accepted Answer

New accounts get 10,000 trial Credits valid for 30 days. With the 500-Credit minimum per task, we recommend using your trial on one real document so you can see the full delivery workflow.

Question 3

Which package should I start with?

Accepted Answer

Start with 20K Credits to test with real documents. Get 80K Credits for ongoing docs or business translation. Choose 300K Credits for large batches or high-volume work.

Question 4

Do Credits expire?

Accepted Answer

Paid Credits last 365 days. Trial Credits last 30 days.

Question 5

What if my task fails after using Credits?

Accepted Answer

If your task fails after consuming Credits, we automatically refund those Credits to your account.

Question 6

What files do I get with each task?

Accepted Answer

Every completed task includes editable Markdown, plain text, bilingual review, and a quality report (when available for that task type).

Question 7

Can I contact support before buying?

Accepted Answer

Absolutely. Email support@goodtrans.app if you need help estimating a document, choosing a package, or reviewing a task issue.

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